REFUND POLICY
RETURNS
Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
THE PAYMENT OF THE SHIPPING WILL NOT BE REFUNDED
Therefore, when making your purchase you agree to follow all the instructions that the post office leaves you in case they can not deliver your package to your home.
REFUNDS (if applicable)
REFUND DOES NOT APPLY FOR CANCELLATION OR CHANGES AFTER IT HAS BEEN SHIPPED. IT ONLY APPLIES FOR BROKEN OR DEFECTIVE MERCHENDISE.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@anabellalvarez.com.
SHIPPING
To return your product, send us an email to info@anabellalvarez.com to receive shipping address and instructions.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $10.00, you should consider using a trackable shipping service or purchasing shipping.